Privacy Policy:

JO FRANCO LLC PRIVACY POLICY

Jo Franco LLC (the “Company”) is committed to maintaining privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, process and safeguard the information you provide to us and assist you in making informed decisions when using our services.

For purposes of this Agreement, “Site” refers to the Company’s website and affiliated Company website, which can be accessed at www.jofranco.world and www.joclub.world respectively.

“Services” refers to the Company’s services accessed via the Site.

The terms “we,” “us,” and “our” refer to the Company and “you” refers to you, as a user of our Site or our Services.

Please read the following carefully. By accessing our Site or our Services, you accept our Privacy Policy and Terms of Use found here, and you consent to our collection, storage, use and disclosure of Personal Information as described in this Privacy Policy.

Types of information we may collect from you:

We collect, store and use the following “Personal Information” and “Non-Personal Information” about the individuals who visit and use our Site:

Personal Information you supply to us. 

You may supply us with information about you by completing certain forms or subscribing to certain Services on our Site. This includes information you provide when you submit a contact/enquiry/subscription form (ie. request for information, newsletter, event form, retreat form, etc.). The information you give us may include your name, address, e-mail address, phone number and social media account(s).

Non-Personal Information our Site automatically collects about you. 

We may automatically collect information upon visiting our Site including the following:

• Technical information, including a truncated and anonymized version of your Internet protocol (IP) address, browser type and version, operating system and platform; and
• Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Cookies:

Our Site uses cookies to distinguish you from other users of our Site. Cookies enable us to collect Non-Personal information about that user and keep a record of each user’s preferences when utilizing our Services, both on an individual and aggregate basis. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. We may use both persistent and session cookies on our Site; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

Children’s Privacy:

Our Site and Services are not directed to anyone under the age of 13. Our Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for Services. In the event that we learn that we have gathered Personal Information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible.

How we may use the information we collect:

We use the information in the following ways:

Information you supply to us. Generally, the Personal Information you provide to us is used to help us communicate with you. Specifically, we will use this information as follows:

• to provide you with information and/or Services that you request from us;
• to promote the Company and affiliated brands; and
• to better connect with you regarding workshops and sessions.

Information we automatically collect about you. Generally, we use Non-Personal Information to help improve the Service and customize the user experience of our Site. Specifically, we will use this information as follows:

• to administer our Site including troubleshooting and statistical purposes; and
• to improve our Site to ensure that content is presented in the most effective manner for you and for your computer.

Disclosure of your information:

Any information you provide to us will either be emailed directly to us or may be stored on a secure server located in the United States. We use Kinsta as a trusted third-party website and hosting provider to facilitate the operation, management, data protection and security of our Site. Any data that may be collected through our Site which Kinsta processes, is kept secure and only processed as we instruct. Kinsta is bound by contract to keep any information which they process on our behalf confidential and Kinsta cannot access, provide, rectify or delete any data that they store on our behalf without our permission.

Except as otherwise stated in this Privacy Policy, we do not rent, sell, trade or otherwise share your Personal Information with third parties or non-affiliated companies without your consent. We do share Personal Information with vendors who are provided access to user’s email address(es) for purposes of sending emails from us when necessary. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. 

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Third party links:

Our Site may, from time to time, contain or provide links to or compatibility with other websites. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by use through our Site and our Services. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Services. If you follow a link to any of third-party websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We encourage our users to read the privacy statements of other websites before proceeding to use them or submitting any personal data.

Your rights – access to your personal data:

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your Subject Access Right can be exercised in accordance with data protection laws and regulations.

Your rights – use of personal information:

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out on the Site, we may continue to send you administrative emails.

Changes to our privacy policy:

We reserve the right to change this Privacy Policy and our Terms of Service at any time. We will notify you of any significant changes to our Privacy Policy by placing a prominent notice on our site and when appropriate, by sending a notice to the primary email address specified in your account. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. Please periodically check the Site and this privacy page for updates.

Contact us:

If you have any questions, comments and requests regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to jo@joannafranco.com.

This Privacy Policy was last updated on April 21, 2023.